The ranking evaluates retailers using Net Promoter Score (NPS), a measure of clients' willingness to recommend a service, alongside a series of client experience and operational performance indicators. These include repurchase intention; the time taken for vehicles to be attended to; clarity of explanations provided about service work; vehicle cleanliness and condition; and whether work is completed correctly the first time. Assessments also cover value for money, understanding clients' transportation needs and service response rates, reflecting the different touchpoints that shape the aftersales experience. 

Operational indicators also form part of the assessment, including NPS performance among service advisers, parts-order performance against targets and the completion of service campaigns. The assessment combines client feedback and operational measures, covering both the quality of the service experience and the processes that support consistent delivery. 

Reflecting on the achievement, Rani Sindi, Aftersales Director, shared: "This achievement was not earned overnight. It represents a journey built on countless days and nights of hard work, unwavering commitment, a strong sense of ownership and the entrepreneurial spirit that continues to drive us forward and raise the bar." 

Beyond the ranking, the result recognises the collective efforts of the Heraa team in managing daily aftersales operations and meeting the needs of Jaguar Land Rover clients in Jeddah. It also reflects Mohamed Yousuf Naghi Motors' focus on maintaining service standards and monitoring performance across the ownership journey. The company congratulated the Heraa Service Centre team on the achievement and reiterated its commitment to providing high-quality aftersales support for clients across Saudi Arabia.